Privacy Policy

Last Updated: January 2026

At 299b, your privacy is a responsibility we take seriously. This Privacy Policy explains how we collect, store, use, and disclose information about you when you use our platform — including our website, mobile experience, games, and related services. By accessing or using 299b, you agree to the practices described in this document.

This policy applies to all players based in Bangladesh and any other jurisdiction where our services are made available. We encourage you to read it carefully alongside our Terms & Conditions and Responsible Gaming guidelines to get a full picture of how we operate.

Information We Collect

299b collects information in two primary ways: information you provide directly to us when registering or using the platform, and information gathered automatically as you interact with our services. We collect only what is necessary to deliver a high-quality, safe and personalised experience.

Information You Provide

When you create an account or interact with our customer support team, you may provide us with the following:

• Full name, date of birth, and national identification details for KYC verification
• Email address and mobile phone number
• Financial account references used for deposits and withdrawals (e.g. bKash, Nagad, Rocket, Upay mobile numbers; Visa/Mastercard card details)
• Communications you send us through chat or email support channels
• Any documents uploaded for identity or address verification purposes

Information Collected Automatically

Our servers and analytics tools collect certain data passively whenever you use the platform:

• Device type, operating system, browser version, and screen resolution
• IP address and approximate geolocation (city or region level, not precise GPS)
• Gameplay activity logs including game sessions, bet amounts, win/loss records, and session duration

How We Use Your Information

299b uses the information we collect to operate, improve and protect our platform. Specifically, your data enables us to:

• Create and manage your player account, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods
• Verify your identity in compliance with applicable KYC and anti-money-laundering requirements
• Personalise your gaming experience — for example, displaying relevant game suggestions based on your play history
• Deliver platform-related communications such as security alerts, transaction confirmations, and bonus notifications
• Detect and prevent fraud, money laundering, account takeovers, and other prohibited activities
• Monitor and enforce responsible gaming obligations, including self-exclusion requests and deposit limit controls

How We Share Your Information

299b does not sell, rent, or trade your personal information. We disclose information only in the specific circumstances outlined below. Any third party receiving data from us is contractually obligated to handle it with at least the same level of care described in this policy.

Service Providers and Technology Partners

We share necessary data with trusted technology and payment partners — including game providers such as Pragmatic Play, Evolution Gaming and Spribe, and payment processors supporting bKash, Nagad, Visa, and Mastercard — solely to the extent required for them to deliver their contracted services. These partners are prohibited from using your data for any other purpose.

Legal and Regulatory Obligations

We may disclose your information when required by law, court order, or other governmental authority, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of 299b, its users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify users via a prominent notice on our platform before any such transfer takes effect.

Cookies and Tracking Technologies

299b uses cookies and similar tracking technologies to enhance your experience and keep our platform running smoothly. These include:

• Essential cookies — required for secure login sessions, navigation, and core platform functionality
• Performance and analytics cookies — used to understand how players navigate our platform so we can improve the experience
• Preference cookies — used to remember your settings such as language selection and display preferences

You may configure or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit some functionality of the platform. 299b does not use advertising or cross-site tracking cookies.

Data Retention

We retain your personal data for as long as your player account remains active or as otherwise required to fulfil the purposes described in this policy. Account information and transaction history are typically retained for a minimum of five years from your last active session, primarily to comply with financial reporting and anti-money-laundering obligations applicable in Bangladesh.

When you request deletion of your account, we will remove or anonymise your personal data within a reasonable time, subject to our legal retention obligations. Any data required by law to be held for a specific statutory period will be retained for that period only and then securely deleted.

Your Rights as a Data Subject

299b respects your right to control your own personal data. As a registered player, you have the following rights:

• Right of Access — you may request a copy of all personal data we hold about you
• Right of Rectification — you may request correction of inaccurate or incomplete personal data without undue delay
• Right to Erasure — you may request deletion of your account and associated personal data, subject to our legal retention requirements
• Right to Restriction — you may request that we restrict the processing of your data while a complaint or correction request is under review
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days. There is no fee for making a request.

Security Measures

299b implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect unauthorised access to your account, please contact us immediately at [email protected] so we can take swift protective action.

Third-Party Services

Our platform integrates games and services from third-party providers — for example, Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi. When you play a game or use a service provided by a third party, that provider may collect certain usage data directly under their own privacy policy. We strongly encourage you to review the privacy policies of any third-party providers whose services you use on 299b.

299b is not responsible for the data practices of third-party providers. However, we contractually require all partner providers to meet data protection standards consistent with this policy before they may access any user data within our platform environment.

Children and Age Restriction

299b is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has created an account on our platform, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated personal data. Parents and guardians are encouraged to use parental controls and monitoring software to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

299b reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required, notify registered players via email or a prominent in-platform notice. Your continued use of 299b following the posting of any changes constitutes your acceptance of those changes.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available at 299b.cam/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299b handles your personal data, our dedicated support team is available 24/7 to assist you.

Email us at: [email protected]