Responsible Gaming at 299b

We believe gaming should be fun, safe, and always within your control. Explore the tools and guidance 299b provides to keep your experience positive.

At 299b, responsible gaming is not a policy checkbox — it is a core part of how we operate. We are committed to providing a safe, transparent, and enjoyable environment for all players across Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi. Whether you enjoy cricket betting, live casino, or slots, we want every session to be an informed, voluntary choice made purely for entertainment.

Gambling is an activity designed for adult entertainment, not a strategy for making money. The outcomes of casino games and sports bets are determined by chance, and no system or pattern can guarantee a profit. We encourage every player to set personal limits before they start, stay aware of how much time and money they spend, and to reach out to our support team the moment gambling stops feeling enjoyable.

⚠️ 21+ Only — Adults Aged 21 and Above

Access to 299b is strictly restricted to adults aged 21 years and above. Minors are not permitted to register, deposit, or participate in any gambling activity on this platform. If you suspect a minor is accessing this site, please contact our support team immediately.

Our Commitment to Player Safety

299b is built on a foundation of trust. We use SSL encryption to protect every transaction and personal detail on our platform. Our games are powered by internationally recognised providers — including Pragmatic Play, Evolution Gaming, and Spribe — whose titles are regularly tested for fairness and RNG integrity. We never manipulate odds in our favour, and we publish our terms clearly so players always know what they are agreeing to.

We partner with globally recognised responsible gaming organisations and adhere to best practices in player protection. Our support team is available around the clock to assist any player who feels their gambling behaviour is becoming a concern. Your wellbeing always comes first — before any deposit, bonus, or game session.

Tools We Offer for Safer Play

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Self-Exclusion
Temporarily or permanently exclude yourself from 299b at any time.
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Session Time-Out
Take a short break by setting a cooling-off period of 24 hours to 6 weeks.
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Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending in check.
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Account Lock
Instantly lock your account if you feel you need to stop playing right away.
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Reality Check
Receive periodic reminders about how long you have been playing in a single session.
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24/7 Support
Our team is always available to listen and help guide you to the right resources.

Key Player Protection Tools

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Deposit Limit Controls

You can set a cap on how much you deposit per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; increasing a limit requires a 7-day cooling period to prevent impulsive decisions.

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Self-Exclusion Programme

If you feel gambling is no longer a recreational activity and is negatively impacting your daily life, you can request a self-exclusion. This can be set for 1 month, 3 months, 6 months, 1 year, or permanently. During the exclusion period, your account will be closed and all marketing communications will be suspended. Contact our support team to activate this feature.

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Time-Out Feature

Need a short break without a full self-exclusion? Set a time-out ranging from 24 hours up to 6 weeks. Your account becomes inaccessible for the chosen duration, giving you space to reflect without a long-term commitment. The time-out cannot be shortened once activated.

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Session Activity Tracker

Your account dashboard shows a clear record of your gaming activity, including total sessions played, total wagered, total won, and net balance movement over time. Reviewing your history regularly helps you make informed decisions about your play habits.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. Below are common warning signs that your gambling habits may be moving from entertainment into something more serious. If you identify with one or more of these, we encourage you to take action and contact our team:

  • Spending more money than you originally planned or can afford to lose
  • Chasing losses — placing bigger bets to try to recover money you have already lost
  • Feeling anxious, irritable, or restless when not gambling
  • Borrowing money or selling possessions to fund gambling activity
  • Hiding your gambling activity from family, friends, or colleagues
  • Neglecting work, studies, family responsibilities, or health because of gambling

Remember: seeking help is a sign of strength, not weakness. Our support team is here without judgement, and there are genuine pathways to regaining control of your gaming behaviour.

Need Help Right Now?

Our support team is available 24/7. Reach us by email at [email protected]

Responsible Gaming FAQs

The minimum age to register and play at 299b is 21 years. We take age verification seriously — any account found to belong to a person under 21 will be closed immediately and all funds returned to the verified payment method.
Log in to your 299b account, navigate to the Account Settings section, and select Deposit Limits. You can set daily, weekly, or monthly limits in Taka. Changes that lower your limit take effect immediately. If you want to increase a limit, a mandatory 7-day waiting period applies to protect you from impulsive decisions.
If gambling is causing you stress, financial pressure, or relationship problems, reach out to our support team at [email protected]. We can help you activate self-exclusion, set limits, or lock your account. We strongly encourage speaking with a trusted friend or family member as well. Your wellbeing is more important than any gaming session.
Yes. 299b offers a permanent self-exclusion option. Once activated, your account will be permanently closed and you will not be able to re-register on this platform. All pending bonuses will be forfeited and any remaining balance will be refunded to your verified payment method such as bKash or Nagad. Contact support to initiate this process.
Yes. 299b uses SSL encryption across the entire platform to protect your personal and financial information. We do not share your data with third parties for marketing purposes. All payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through secure, encrypted channels.

Continue Playing Responsibly

When you are ready to return, 299b has cricket betting, slots, live casino, and more waiting for you. Play at your own pace, within your own limits.

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